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FAQ

Frequently Asked Questions

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Have questions about your order, sizing, or a general enquiry?

Shipping, Returns & Exchanges

How much is shipping?

We offer free shipping on all orders in the United States over $150. Please note that all framed prints purchased in collaboration with Sonic Editions will incur a separate shipping fee, regardless of price. See more details below...

All U.S. orders under $150 will include flat $5 shipping.

We also offer 1-3 day express shipping on domestic orders for a flat fee of $15. This does not include weekends.

We do offer international shipping for a flat rate of $15 (economy) to the following destinations: Canada, Mexico, United Kingdom, Australia, New Zealand, and Hong Kong.

All other countries will have shipping calculated at checkout via UPS.

Sonic Editions Limited Edition Prints shipping fees:

  • US: $25 USD
  • UK: £20 GBP
  • Europe: €25 EUR
  • Rest of World: $35 USD

*please note for international orders that Duties & VAT are not included in the cost and can range depending on the amount of your order. Duty & VAT must be paid upon delivery. International orders will not be delivered unless a small duty & VAT is paid*

What’s your delivery time?

Orders with standard shipping will typically take 4-7 business days via USPS or UPS. Express shipping in the US is expected in 1-3 business days, and your package will be at your door 1-3 business days after the day you place the order. Please see the bottom regarding timing of orders.

If your item is a pre-order, it will ship separately within the specified timeframe highlighted on that product’s page.

Our economy International Shipping delivery is between 7-14 business days). Our express times are below:

Canada: 2-3 business days

Mexico: 2-3 business days

Europe: 3-4 business days

Latin America: 5-6 business days

Asia: 5-6 business days.

Limited Edition prints in collaboration with Sonic Editions vary. Prints are made and shipped from the United Kingdom. See below the following delivery times:

UK: Next day

Europe: 3-5 business days

US: 10-15 business days

Aus/Jpn: 10-15 business days

Rest of World: 10-15 business days

Note: Orders placed before 1pm EST will begin processing the same day and orders after 1pm EST will begin processing on the next business day. If orders are placed after 1pm EST on Friday, it will be processed starting Monday. Even though you might be working hungover on Sundays, business days are only considered Monday - Friday.

Do you ship internationally?

Yes we ship worldwide economy as well as faster shipping via UPS.

A $15 flat shipping rate is for the following destinations: Canada, Mexico, United Kingdom, Australia, New Zealand, and Hong Kong. All other countries will have shipping calculated at checkout via UPS.

For UPS International:

Canada: 2-3 business days.

Mexico: 2-3 business days.

Europe: 3-5 business days.

Latin America: 5-6 business days.

Middle East: 5-6 business days.

Asia: 5-6 business days.

*please note that Duties & VAT are not included in the cost and can range depending on the amount of your order. Duty & VAT must be paid upon delivery. International orders will not be delivered unless a small duty & VAT is paid*

How do I track my order?

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking ID. Another email will be sent when your order is delivered. If you haven’t received a shipping confirmation email from us, first make sure to check your spam or any secondary inboxes. If nothing is in there, please contact us at support@LeAlfre.com with your order number and we will happily assist you.

Note: It may take up to 24 hours for the tracking status to appear.

Do you offer same day delivery?

Unfortunately, we do not offer same day delivery. If you need your order ASAP, please choose our next day delivery option.

If you need your items ASAP, please choose our express shipping option. If you place your order before 1pm EST we’ll send out all orders to our shipping carrier the same day so it will arrive to you in 1-3 business days. If you place your order after 1pm EST, it will still be sent to our carrier the same day, but processed by our carrier the next day.

Can I change or cancel my order?

If you wish to change or cancel your order, please send us an email ASAP to support@LeAlfre.com. We will make every effort to change or cancel your order. However, once an order has been submitted, we can’t guarantee that the order can be changed or cancelled since there’s a chance it has already been shipped.

Can I return my item(s)?

Of course (but only in the United States). To return your item(s), go to our easy returns portal here.

You’ll need to enter your email address (or zip code) used at checkout along with your order confirmation number (ex. ALFRE12345). Follow the instructions and choose the item(s) you want to return.

You will be able to select 3 options, 1. Return for store credit (gift card), 2. Standard return (refund), or 3. Exchange for another item. Please be aware that you will have to make a trip to your local post office to send your item(s) back.

Note: Refunds for returned items include the original shipping cost. The customer is responsible for returning the items and the costs associated with the return shipping. If an exchange, we will send a pre-paid return label. Returns DO NOT include final sale, framed prints in collaboration with Sonic Editions, certain limited edition items, or any items marked "no returns / exchanges". However, exchanges can be made for certain limited edition collaborations and or collections if it stock available. Exchanges are not accepted for framed prints in collaboration with Sonic Editions. Please read our return policy for more details.

Can I exchange my item(s)?

Yes. We offer free exchanges on all U.S. orders. To exchange your item(s), go to our seamless exchange portal here.

Similar to the returns process, you’ll need your email address (or zip code) used at checkout along with your order confirmation number (ex. ALFRE12345). Follow the instructions and choose the item(s) you want to exchange. Note: You will have to make a trip to your local USPS to send your item(s) back. Wear a mask!

Le Alfré does not accept exchanges on international shipments.

Note: Due to popular demand for our products, the item(s) you want to exchange might be out of stock. If it is, please choose a different style, or email us at support@LeAlfre.com and we can figure out an option that’s best for you.

Le Alfré is not liable for returns or exchanges that are lost in transit. Customers should keep record of tracking information to minimize confusion.

Return Policy

Standard Return Policy:

Le Alfré accepts returns and exchanges on domestic (U.S) orders of any unworn, unwashed, and undamaged merchandise, with all labels and materials, within 14 days of delivery with the following exceptions:

Le Alfré does not accept returns or exchanges of international shipments or items marked “Final Sale” items, limited edition prints in collaboration with Sonic Editions, or any customized products. Le Alfré also does not accept international returns. Exchanges are accepted only in the U.S. If an item wanted to be exchanged is sold out store credit will be provided via gift-card. Returned item(s) that are worn, damaged, washed, without labels or tags intact, and returned 14 or more days after the original delivery date will not be accepted, and therefore a refund will not be issued.

Exchanges can be made for certain limited edition collaborations and or collections in the US at the discretion of Le Alfré. Please email support@LeAlfre.com.

In the case that your exchanged limited edition item(s) is out of stock, you will receive a store credit.


Refunds for returned items include original shipping costs.

The customer is responsible for returning the items and the costs associated with the return shipping. If an exchange, we will send a pre-paid return label.

You can obviously try on your item(s) and stare at your handsome self in the mirror to see how it looks and fits, but that’s it. No going to a fancy restaurant for one night to impress your date then tell us you want to return it because “it doesn’t fit right”. We have sisters, and so we know what goes on and can easily tell…

Note: Le Alfré is not liable for returns or exchanges that are lost in transit. Customers should keep record of tracking information to minimize confusion.

International Returns

We do not accept international returns. For sizing help please email support@LeAlfre.com or view our size guides.

What if I made a mistake on my delivery address?

If you made a mistake with your address when placing your order, please contact support@LeAlfre.com immediately so we can try to update the details before your shipment goes out. Please enter your order number in the email subject line to speed things up.

Note: We can’t guarantee that your order address will be updated in time of the shipment.

I received an incorrect product. What should I do?

Blame it on the intern, right!?...

All jokes aside, don’t worry, we got you. First thing, please email our team at support@LeAlfre.com. We’ll ask you for the following information so if you can send it in your first email that would speed things up!

1. Order number

2. The name / size of the product(s) you ordered

3. The name / size of the product(s) you received

4. Photographs of the product(s)

Where are my Del Toro Shoes? Why haven't I received them with my package?

Del Toro Shoes are fulfilled by our friends at Del Toro Shoes, therefore if you order any products on our site, they will be shipped separately. If you would like to inquire about the tracking information please contact us at support@LeAlfre.com.

Payments & Refunds

What payment methods do you accept?

We accept all the big guys. Visa, MasterCard, PayPal, AMEX, Discover, along with other credit and debit cards globally. We also accept Apple Pay, Google Pay, and the pay later service Klarna.

Refund Policy

All returned products must be unused, undamaged, with all accessories included, returned no more than 14 days after the original delivery date, and, to the extent that you can, packaged in the original packaging in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. Depending on where you live, the time it may take for your returned or exchanged product to reach you, may vary. We cannot guarantee that we will receive your returned or exchanged item(s) as Le Alfré is not responsible for the shipping of these returned or exchanged item(s).

Refunds can only be issued to the original payment method.

Gift cards cannot be returned and cannot be exchanged for cash. Coupons, promo codes and other discounts may not be used to purchase gift cards. In the event that a purchase made with a gift card is returned, the original gift card will be credited.

Le Alfré does not accept returns or exchanges of items marked pre-order, limited editions, collaborations, “Final Sale” items, or any customized products, therefore, items marked as pre-order, collaborations, "Final Sale", or any customized products will not be refunded. Le Alfré also does not accept international returns, therefore items shipped internationally will not be refunded.

Note: The customer is responsible for returning the items and the costs associated with the return shipping.

Is my payment secure?

Absolutely.

We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you sent to us digitally. In secure mode, HTTPS is the used extension of the domain name, instead of the non-secure HTTP.

To check that SSL is enabled, please look for the padlock symbol at the top of your browser. For further information about the SSL digital certificate registration please click the symbol and a pop-up window will appear.

Can I pay with more than one card at checkout?

Unfortunately, we are only able to process one payment method per order (excluding Le Alfré gift cards).

Do you offer gift cards?

Yes. Le Alfré makes the perfect gift.

To purchase a gift card, please click here.

To learn more about our gift cards, read our terms here.

How do I receive my refund?

You will get your refund on the same account as you paid your order with. For example, if your payment was done with your Platinum AMEX card, you will get the refund on that same Platinum AMEX card. The same goes for other cards and forms of payment (including gift cards).

How long will it take until I’m refunded?

Refunds will be processed once the returning item(s) have been received and passed the inspection. Note: The length of returning your item(s) to our office can take up to 5-7 business days.

From that point, it will take up to 5 more days until the money is transferred back to the account or card used for the purchase. If you paid with a 'pay later' service (aka Klarna), you will shortly be contacted by Klarna to provide information necessary to process your refund.

Note: Klarna is a third-party solution and Le Alfré can't assist with issues regarding their service.

Refunds for gifts

​​Refunds for gifted items can only be issued to the original purchaser’s form of payment.

Showroom & General Questions

Where is your showroom located?

Our showroom is located at 28 W. 27th St. Suite 701, New York, NY 10001

To request entry into the building, please dial "701" on the keypad. Then make your way up to the 7th floor to suite 701.

Can I visit your showroom?

Absolutely! Le Showroom is open 7 days a week except holidays. Below is our schedule...

Mon - Fri: 10:30am - 7pm EST (appointment only)

Sat - Sun: 11am - 7pm EST (appointment only).

To book an appointment with our team, please click here. Please note that appointments are reserved on a first-come, first-serve basis and must be booked 12 hours in advance. Each appointment will be 30 minutes and you may bring as many guests as you'd like.

How do I book an appointment to Le Showroom?

To book an appointment with our team, please click here.

Please note that appointments are reserved on a first-come, first-serve basis and must be booked 12 hours in advance. Each appointment will be 30 minutes and you may bring as many guests as you like.

Can I bring guests to Le Showroom?

Absolutely. The more the merrier!

How will I be notified of my appointment?

A confirmation email will be sent with reminders once you book your appointment. You can also sign up for text for faster and more convenient reminders.

Something came up and I need to cancel my appointment. How do I do that?

If you need to update or cancel your appointment for whatever reason please call us at 917-960-2461 or email us 24 hours in advance (or as soon as you can) to make space for others who are waiting. Please email support@LeAlfre.com.

If you have any questions regarding Le Showroom, including, location, directions, products, etc please contact our team at support@LeAlfre.com.

Pre-Orders & Limited Editions

The product that I want is sold out. How do I get it?

We tend to sell out quickly (it’s a blessing and a curse). To make sure that you’re able to purchase the product(s) that you want when it's back in stock, first go to the product page. Click the color and size that you want. Then click, “Sold Out? Sign up to receive an email when it’s back in stock.” Finally, enter your email address.

You will be notified via email exactly when it comes back in stock.

How can I pre-order a product?

If you want to pre-order one of our products, simply checkout as you normally would. On the product’s page it will clearly state whether or not the item(s) are for pre-order and the date it is expected to release for delivery.

Please note there might be delays as products can take a little longer than expected when in transit from our factories overseas.