FAQ

Free shipping on all orders in the United States over $200. Please note that all framed prints purchased may incur a separate shipping fee.

All U.S. orders under $200 will include flat $5 shipping.

1-3 day express shipping on domestic orders for a flat fee of $15. This doesn't include weekends.

We do offer international shipping for a flat rate of $15 (economy) to the following destinations: Canada, Mexico, United Kingdom, Australia, New Zealand, and Hong Kong.

All other countries will have shipping calculated at checkout via UPS.

Art & Prints Shipping Fees:

• US: $25 USD
• UK: £20 GBP
• Europe: €25 EUR
• Rest of World: $35 USD

*for international orders that Duties & VAT are not included in the cost and can range depending on the amount of your order. Duty & VAT must be paid upon delivery. International orders will not be delivered unless a small duty & VAT is paid*

Orders with standard shipping will typically take 4-7 business days via USPS or UPS. Express shipping in the US is expected in 1-3 business days, and your package will be at your door 1-3 business days after the day you place the order. Please see the bottom regarding timing of orders.

If your item is a pre-order, it will ship separately within the specified timeframe highlighted on that product’s page.

Our economy International Shipping delivery is between 7-14 business days). Our express times are below:

Canada: 2-3 business days

Mexico: 2-3 business days

Europe: 3-4 business days

Latin America: 5-6 business days

Asia: 5-6 business days.

Limited Edition prints in collaboration with Sonic Editions vary. Prints are made and shipped from the United Kingdom. See below the following delivery times:

UK: Next day

Europe: 3-5 business days

US: 15-30 business days

Aus/Jpn: 15-30 business days

Rest of World: 15-30 business days

Note: Orders placed before 1pm EST will begin processing the same day and orders after 1pm EST will begin processing on the next business day. If orders are placed after 1pm EST on Friday, it will be processed starting Monday. Even though you might be working hungover on Sundays, business days are only considered Monday - Friday.

Yes we ship worldwide economy as well as faster shipping via UPS.

A $15 flat shipping rate is for the following destinations: Canada, Mexico, United Kingdom, Australia, New Zealand, and Hong Kong. All other countries will have shipping calculated at checkout via UPS.

For UPS International:

Canada: 2-3 business days.

Mexico: 2-3 business days.

Europe: 3-5 business days.

Latin America: 5-6 business days.

Middle East: 5-6 business days.

Asia: 5-6 business days.

*please note that Duties & VAT are not included in the cost and can range depending on the amount of your order. Duty & VAT must be paid upon delivery. International orders will not be delivered unless a small duty & VAT is paid*

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking ID. Another email will be sent when your order is delivered. If you haven’t received a shipping confirmation email from us, first make sure to check your spam or any other inboxes. If nothing's there, please contact us at [email protected] with your order number and we will happily assist.

Note: It may take up to 24 hours for the tracking status to appear.

Unfortunately, we don't. If you need your order ASAP, please choose our next day delivery option.

For the quickest shipping option, choose "express".

Orders before 1pm EST are sent same day. If you placed your order after 1pm EST, it be processed the next.

Please send us an email at [email protected]. We will make every effort to change or cancel your order. If your order was submitted, we can’t guarantee that we can do anything else to change it with the carrier.

US returns only. To return your item(s), enter our portal here.

Enter your email (or zip code) used at checkout, and add your order confirmation number (ex. ALFRE12345). Follow the instructions and choose the item(s) you want returned.

Note: Refunds for returned items under $300 in combined value include the original shipping cost. Refunds for returned items greater than $300 in combined value will have a $20 deduction for the shipping cost. The customer is responsible for returning the items and the costs associated with the return shipping. If an exchange, we will send a pre-paid return label. Returns don't include final sale, framed prints, limited edition items, or any items marked "no returns / exchanges". Please read our return policy for more details.

Yes, you can exchange on all U.S. orders. To exchange your item(s), enter our exchange portal here.

Enter your email (or zip code) used at checkout and add your order confirmation number (ex. ALFRE12345). Follow the instructions and choose the item(s) you want to exchange.

Le Alfré does not accept exchanges on international shipments.

Note: Due to popular demand on some products, the item(s) you want to exchange might be out of stock. If it is, please email us at [email protected]

Le Alfré is not liable for returns or exchanges that are lost in transit. Customers should keep record of tracking information to minimize confusion.

Holiday Returns & Exchanges: return date for purchases starting November 15, 2024 can return or exchange qualified item(s) until January 15, 2025

Standard Return Policy:

Le Alfré accepts returns and exchanges on domestic (U.S) orders of any unworn, unwashed, and undamaged merchandise, with all labels and materials, within 30 days of delivery with the following exceptions:

Le Alfré does not accept returns or exchanges of international shipments or items marked “Final Sale” items, limited edition prints, or any customized products. Le Alfré also does not accept international returns. Exchanges are accepted only in the U.S. If an item wanted to be exchanged is sold out store credit will be provided via gift-card. Returned item(s) that are worn, damaged, washed, without labels or tags intact, and returned 30 or more days after the original delivery date will not be accepted, and therefore a refund will not be issued.

Holiday Returns & Exchanges: return date for purchases starting November 15, 2024 can return or exchange qualified item(s) until January 15, 2025

In the case that your exchanged limited edition item(s) is out of stock, you will receive a store credit.

Refunds for returned items include original shipping costs.

The customer is responsible for returning the items and the costs associated with the return shipping. If an exchange, we will send a pre-paid return label.

Note: Le Alfré is not liable for returns or exchanges that are lost in transit. Customers should keep record of tracking information to minimize confusion.

We can't accept international returns at this time. For sizing help please email [email protected] or view our size guides.

If you made a mistake with your address on your order please contact [email protected] so we can try to update the details before your shipment goes out. Please enter your order number in the email subject line to speed things up.

Note: We can’t guarantee that your order will be updated in time of the shipment.

Please email our team at [email protected]. Send us your...

1. Order number

2. The name / size of the product(s) you ordered

3. The name / size of the product(s) you received

4. Photographs of the product(s)

We accept Visa, MasterCard, PayPal, AMEX, Discover, along with other credit and debit cards globally. We also accept Apple Pay, Google Pay, and the pay later service Klarna.

All returned products must be unused, undamaged, with all accessories included, returned no more than 30 days after the original delivery date, and, to the extent that you can, packaged in the original packaging in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. Depending on where you live, the time it may take for your returned or exchanged product to reach you, may vary.

Refunds can only be issued to the original payment method.

Gift cards cannot be returned and cannot be exchanged for cash. Coupons, promo codes and other discounts may not be used to purchase gift cards. In the event that a purchase made with a gift card is returned, the original gift card will be credited.

No returns or exchanges of items marked pre-order, limited editions, collaborations, “Final Sale” items, or any customized products, therefore, items marked as pre-order, collaborations, "Final Sale", or any customized products will not be refunded. Le Alfré also does not accept international returns, and items shipped internationally will not be refunded.

Note: The customer is responsible for returning the items and the costs associated with the return shipping.

Absolutely.

We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you sent to us digitally. In secure mode, HTTPS is the used extension of the domain name, instead of the non-secure HTTP.

To check that SSL is enabled, please look for the padlock symbol at the top of your browser. For further information about the SSL digital certificate registration please click the symbol and a pop-up window will appear.

We are only able to process one payment method per order (excluding Le Alfré gift cards).

Yes we do.

To purchase a gift card click here.

To learn more about our gift cards, read our terms here.

You'll get your refund on the same account as you paid your order with.

Refunds will be processed once the returning item(s) have been received and viewed for checking. Note: It could take to 5-7 business days.

Can take another 3 business days for funds. Klarna payments must email Klarna support as a third party system.

​​Refunds for gifted items can only be issued to the original purchaser’s form of payment.

No price adjustments or refunds on any items purchased prior to sales or promotions because of the timing. We also don't allow for the use of discount codes on sales. If you would like to know about any upcoming sales or discounts please reach out to our team at [email protected].

Our store is located at 129 W. 27th St. Suite 701, New York, NY 10001

To request entry into the building, please dial "Le Alfré" on the keypad. Then make your way up to the 7th floor to suite 701.

For sure. Our store is open 7 days a week except holidays. Below is our schedule...

Mon - Fri: 10am - 7:30pm EST (appointment only)

Sat - Sun: 11am - 7:30pm EST (appointment only).

To book an appointment with our team, please click here. Appointments are reserved on a first-come, first-serve basis and must be booked 12 hours in advance for 30 minute slots.

To book an appointment with our team, please click here.

Appointments are reserved on a first-come, first-serve basis and must be booked 12 hours in advance. Each appointment will be 30 minutes. Guests can come.

Absolutely.

A confirmation email will be sent with reminders once you book your appointment. You can also sign up for text at booking.

If you need to update or cancel your appointment for whatever reason please call us at 917-960-2461 or email us 24 hours in advance (or as soon as you can) to make space for others who are waiting. Please email [email protected].

If you have any questions regarding our store, including, location, directions, products, etc please contact our team at [email protected].

For local pickups, visit our flagship boutique in New York (129 W 27th St, Suite 701, New York, NY 10001).

No shipping cost for local pickups.

Note: local pickup items that have not been picked up within 45 days are subject to being sold.

Some products or collections might sell quickly. To make sure you're up to date, sign up for our emails at the sign up form on our site.

You will be notified via email exactly when it comes back in stock.

If you want to pre-order one of our products, simply checkout as you normally would. All pre-orders will be marked "PRE-ORDER".

Please note there might be delays as products can take a little longer than expected when in transit from our partners in Europe.