FAQs

Free shipping on all orders in the United States over $150. Please note that all framed prints purchased may incur a separate shipping fee.

All U.S. orders under $150 will include flat $10 shipping.

1-3 day express shipping on domestic orders for a flat fee of $15. This doesn't include weekends.

We do offer international shipping for a flat rate of $20 (economy) to the following destinations: Canada, Mexico, Australia, New Zealand, and Hong Kong.

All other countries are delivered in 4-5 business days via UPS and cost will be calculated at checkout.

Orders with standard shipping will typically take 4-7 business days via USPS or UPS. Express shipping in the US is expected in 1-4 business days, and your package will be at your door 1-4 business days after the day you place the order. Please see the bottom regarding timing of orders.

If your item is a pre-order, it will ship separately within the specified timeframe highlighted on that product’s page.

Our economy International Shipping delivery is between 7-14 business days). Our express times are below:

Canada: 2-4 business days

Mexico: 2-4 business days

Europe: 3-4 business days

Latin America: 5-6 business days

Asia: 5-6 business days.

Note: Orders placed before 1pm EST will begin processing the same day and orders after 1pm EST will begin processing on the next business day. If orders are placed after 1pm EST on Friday, it will be processed starting Monday. Even though you might be working hungover on Sundays, business days are only considered Monday - Friday.

Yes we ship worldwide economy as well as faster shipping via UPS.

A $20 flat shipping rate is for the following destinations: Canada, Mexico, United Kingdom (under $150), Australia, New Zealand, and Hong Kong. All other countries will have shipping calculated at checkout via UPS.

For International deliveries:

Canada: 2-4 business days.

Mexico: 2-4 business days.

Europe: 3-5 business days.

Latin America: 5-6 business days.

Middle East: 5-6 business days.

Asia: 5-6 business days.

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking ID. Another email will be sent when your order is delivered. If you haven’t received a shipping confirmation email from us, first make sure to check your spam or any other inboxes. If nothing's there, please contact us at [email protected] with your order number and we will happily assist.

Note: It may take up to 24 hours for the tracking status to appear.

Unfortunately, we don't. If you need your order ASAP, please choose our next day delivery option.

For the quickest shipping option, choose "express".

Orders before 1pm EST are sent same day. If you placed your order after 1pm EST, it be processed the next.

Please send us an email at [email protected]. We will make every effort to change or cancel your order. If your order was submitted, we can’t guarantee that we can do anything else to change it with the carrier.

Yes, you can exchange on all U.S. orders. To exchange your item(s), enter our exchange portal here.

Enter your email (or zip code) used at checkout and add your order confirmation number (ex. ALFRE12345). Follow the instructions and choose the item(s) you want to exchange.

Le Alfré does not accept exchanges or credit on international shipments as well as the following items: "Final Sale", made-to-order, or customized products.

Note: Due to popular demand on some products, the item(s) you want to exchange might be out of stock. If it is, please email us at [email protected]

Le Alfré is not liable for returns or exchanges that are lost in transit. Customers should keep record of tracking information to minimize confusion.

US returns only. To return your item(s), enter our portal here.

Enter your email (or zip code) used at checkout, and add your order confirmation number (ex. ALFRE12345). Follow the instructions and choose the item(s) you want returned.

Note: Refunds for returned items under $300 in combined value are subject to a $7 fee and do not include the shipping costs. Refunds for returned items greater than $300 in combined value will have a $20 deduction for the shipping cost. Returned items for store credit are not subject to any fees. The customer is responsible for returning the items and the costs associated with the return shipping. If an exchange, we will send a pre-paid return label. Returns don't include final sale, framed prints, limited edition items, or any items marked "no returns / exchanges". Please read our return policy for more details.

Standard Return Policy:

Le Alfré accepts returns and exchanges on domestic (U.S) orders of any unworn, unwashed, and undamaged merchandise, with all labels and materials, within 30 days of delivery with the following exceptions:

Le Alfré does not accept returns or exchanges of international shipments or items marked “Final Sale” items, limited edition items & prints, or any customized products. Le Alfré also does not accept international returns. Exchanges are accepted only in the U.S. If an item wanted to be exchanged is sold out store credit will be provided via gift-card. Returned item(s) that are worn, damaged, washed, without labels or tags intact, and returned 30 or more days after the original delivery date will not be accepted, and therefore a refund will not be issued.

In the case that your exchanged limited edition item(s) is out of stock, you will receive a store credit.

Refunds for returned items under $300 include original shipping costs and a $7 return fee. Refunds for returned items over $300 in value are subject to a flat $20 deduction. Returned items for store credit are not subject to any fees.

The customer is responsible for returning the items and the costs associated with the return shipping. If it is an exchange or return for store credit, we will send a pre-paid return label.

Note: Le Alfré is not liable for returns or exchanges that are lost in transit. Customers should keep record of tracking information to minimize confusion.

International Returns

We can't accept international returns at this time. For sizing help please email [email protected] or view our size guides.

Our store, known as "Alfré's Penthouse" is located at 16 E. 52nd St. #PH, New York, NY 10022.

Please note that our store is by reservation only. To book your reservation click here.

Absolutely (By Reservation Only). Our store is open 7 days a week except holidays. Below is our schedule...

Mon - Fri: 11am - 8pm ET (book your reservation)

Sat - Sun: 11am - 6pm ET (book your reservation)

Reservations are reserved on a first-come, first-serve basis and must be booked 24 hours in advance. Same-day & priority bookings are reserved for private club members only. To inquire about membership please email us at [email protected]

Of course. Alfré's Penthouse is our flagship store. It's like any regular store, except that you're in Alfré's extravagant 6,000 sq ft New York City Penthouse.

You can purchase and leave with your items right away. All purchase include our special Alfré's Penthouse shopping bag.

To book an reservation with our penthouse associate, please schedule a time here.

Appointments are reserved on a first-come, first-serve basis and must be booked 24 hours in advance. Each appointment will be 30 minutes. Guests can come.

Absolutely. If you are bringing more than 5 guests with your reservation please email us at [email protected] to accommodate accordingly.

A confirmation email will be sent with reminders once you book your reservation. Please check your email.

You will also receive a text confirmation same day to confirm.

If you need to reschedule or cancel your reservation for whatever reason, you can do so within your email confirmation received with your booking. If you can't find it please email our team at [email protected].

If you have any questions regarding our suite, including, location, directions, products, etc please contact our team at [email protected].

Please note: 2 cancellations within a 6 month period will result in a temporary restriction of reservation privileges.

In order to visit & shop at Alfré's Penthouse we require you to book a reservation. We do not accept walk-ins.

You can book a time with a member of our team in the calendar above or email us at [email protected]

Yes. A benefit of visiting Alfré's Penthouse is that you get access to purchase our exclusive Alfré's Penthouse Collection only available in-store during your reservation.

Yes we have offer extensive membership benefits such as priority reservation bookings, quarterly gatherings for you and your friends, same-day reservations, free in-store pick up, exclusive invitations to private Penthouse parties & events & more.

To learn more about our private membership please email our team at [email protected]

We accept Visa, MasterCard, PayPal, AMEX, Discover, along with other credit and debit cards globally. We also accept Apple Pay, Google Pay, and Klarna.

All returned products must be unused, undamaged, with all accessories included, returned no more than 30 days after the original delivery date, and, to the extent that you can, packaged in the original packaging in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. Depending on where you live, the time it may take for your returned or exchanged product to reach you, may vary.

Refunds can only be issued to the original payment method.

Gift cards cannot be returned and cannot be exchanged for cash. Coupons, promo codes and other discounts may not be used to purchase gift cards. In the event that a purchase made with a gift card is returned, the original gift card will be credited.

No returns or exchanges of items marked pre-order, limited editions, collaborations, “Final Sale” items, or any customized products, therefore, items marked as pre-order, made-to-order, collaborations, "Final Sale", or any customized products will not be refunded. Le Alfré also does not accept international returns, and items shipped internationally will not be refunded.

Note: The customer is responsible for returning the items and the costs associated with the return shipping.

Absolutely.

We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you sent to us digitally. In secure mode, HTTPS is the used extension of the domain name, instead of the non-secure HTTP.

To check that SSL is enabled, please look for the padlock symbol at the top of your browser. For further information about the SSL digital certificate registration please click the symbol and a pop-up window will appear.

Yes we do.

To purchase a digital gift card from Alfré click here.

To learn more about our gift cards, read our terms here.

Refunds will be processed once the returning item(s) have been received and viewed for checking. Note: It could take to 5-7 business days.

Can take another 3 business days for funds. Klarna payments must email Klarna support as a third party system.

No price adjustments or refunds on any items purchased prior to sales or promotions will be given because of the timing. We also don't allow for the use of discount codes on sales. If you would like to know about any upcoming sales or discounts please reach out to our team at[email protected].

Le Alfré is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are actively working to improve the accessibility and usability of our website and strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We have conducted an accessibility audit and are in the process of remediating identified issues to improve access for all users.

If you experience any difficulty accessing content on our website or require assistance, please contact us at: [email protected]

If you experience any difficulty using our website, we are happy to assist with your order. Please contact us at [email protected], and a member of our team will help you complete your purchase.

Yes. Le Alfré is committed to improving the accessibility of our website for all users. We are actively working to enhance usability and align with recognized accessibility standards, including WCAG 2.1 Level AA.

You can reach our customer support team by email at [email protected]. We aim to respond promptly and assist with any questions, including order support and accessibility needs.