All returned products must be unused, undamaged, with all accessories included, returned no more than 30 days after the original delivery date, and, to the extent that you can, packaged in the original packaging in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. Depending on where you live, the time it may take for your returned or exchanged product to reach you, may vary. We cannot guarantee that we will receive your returned or exchanged item(s) as Le Alfré is not responsible for the shipping of these returned or exchanged item(s).

Refunds can only be issued to the original payment method.

Gift cards cannot be returned and cannot be exchanged for cash. Coupons, promo codes and other discounts may not be used to purchase gift cards. In the event that a purchase made with a gift card is returned, the original gift card will be credited.

Le Alfré does not accept returns or exchanges of items marked pre-order, collaborations, “Final Sale” items, or any customized products, therefore, items marked as pre-order, collaborations, "Final Sale", or any customized products will not be refunded. Le Alfré also does not accept international returns, therefore items shipped internationally will not be refunded.

Note: Refunds for returned items under $300 in combined value are subject to a $5 fee and do not include the shipping costs. Refunds for returned items greater than $300 in combined value will have a $20 deduction for the shipping cost